Basketball Goal FAQ

Q. ONCE I ORDER, HOW DO I FIND OUT WHEN IT WILL BE DELIVERED/INSTALLED?

Once an order is placed, you will receive a phone call or email from our scheduling department within 5 business days to work out a schedule day and time for installation. Installations usually take 2-3 hours. Turnaround time from the date of order to date of installation is usually about 3 weeks (sometimes a little longer in peak season). We can hold the unit longer if you are not ready for installation.

Q. HOW DOES INSTALLATION WORK?

First, we contact Miss Utility to mark the area for underground wires. Please note that they will not mark invisible fences or underground sprinkler or lighting systems. Please make our installers aware of items like that upon installation. Play N’ Learn is not responsible for damage to any items not marked by Miss Utility.
Once Miss Utility has marked the area, we will come and install your anchor system. We do not remove the spoilage (dirt removed for anchor system) but we can place it neatly around a tree- ine in your yard. If you have no good place for it, you can leave the installers with lawn and garden bags. They can use those, for a nice, neat, hassle free job. Once the anchor system has had 3-5 days to properly set, we will come back and assemble your goal and attach it to the anchor system. The whole installation process usually takes about 3-5 weeks from order date depending on the time of year. If ordering online, Installation options will be offered on the checkout page if you live within Maryland, Virginia or Washington DC. Choose Regular Install if we are installing the unit in the grass behind the driveway. Choose Custom Install if you need us to cut through the playing surface.

Q. CAN YOU INSTALL THROUGH CONCRETE, ASPHALT, ETC?

YES. THE STANDARD INSTALLATION COST OF $400-500 IS BASED ON INSTALLATION BEHIND THE DRIVEWAY, THROUGH EARTH, GRASS, ETC.

INSTALLATION THROUGH CONCRETE/ASPHALT IS AVAILABLE FOR AN ADDITIONAL $275 – SELECT CUSTOM INSTALL INSTEAD OF STANDARD INSTALL ON THE CHECKOUT PAGE.

Q. IS IT BEST TO PLACE THE POLE SO THE BACKBOARD IS FLUSH WITH THE DRIVEWAY?

No. A lot of the action happens when you are fighting for that rebound under the rim. The best placement for the pole is as close to the driveway/playing area as possible. This way, can utilize as much of the overhang (distance from pole to backboard) as you can. NCAA uses a 4′ extension from the backboard to the end of the court as shown below. The image above of “standard install” shows where we usually install the goals in relation to the grass.

Q. I THINK I AM OUTSIDE OF YOUR LOCAL DELIVERY AREA, WILL YOU STILL DELIVER TO ME?

Play N Learn installation teams service the majority of the MD,VA and DC areas. Local delivery and installation fees are based on a 40 mile radius of our Columbia MD or Chantilly VA locations. For areas located outside of that radius an additional charge of $2.50 per loaded mile ($5/mile for goal installation as 2 visits are required) will be added for each mile over 40 miles . For all service/warranty/labor jobs, mileage is calculated from Columbia, MD warehouse.  For all online orders placed a representative from Play N’ Learn will contact you to review your order for accuracy and inform you of any additional mileage charges that may be applicable.